PINNING YOUR MASTERCARD

1. Login to GBTI Mastercard Online Portal

 

 

 

 

 

 

 

Login Screen

NB: User is your email address | Password is the last 7 digits of your card

2. Click anywhere at the Card Tile, as highlight below:

 

 

 

Card Tile Screen

3. Select the OPERATIONS Tab, click Change PIN

 

 

 

 

 

 

Card Summary Screen

4. Enter your desired Card PIN

 

 

 

 

PIN Screen

5. The screen will load for a few second then take the User to the Card Summary Screen.

Note: You will need a PIN to get cash from the ATM.

A qualifying transaction or eligible purchase is one where a cardholder makes a purchase that meets the cashback offer’s published criteria. These criteria include the use of an enrolled Mastercard at a participating merchant, paying in the specified currency, and satisfying all of the applicable terms and conditions stated in the offer’s advertising. Dynamic currency conversion transactions are not eligible for Mastercard Traveler Rewards offers.

For all offers that are specified as “spend in-store”, you need to travel to the advertised destination to be eligible for the offer. For offers that are specified for “spend online” you can qualify for the offer in your home country provided you make a purchase using an enrolled Mastercard and at a participating merchant while using the offer’s specified currency and meeting all of the cashback offer’s applicable advertised terms.

Yes. To enjoy the benefits of Mastercard Travel Rewards, Mastercard Black card holders must register with the program. You can register at the link below https://mtr.mastercardservices.com/en

All eligible cashback transactions will be processed automatically.

Mastercard will work directly with your bank to ensure all cashback payments from eligible transactions are processed without your involvement. Cardholders do not need to complete any forms. The processing of cashback offers is undertaken by Mastercard systems and presented as a credit on your card statement.

The cashback is not processed immediately and will not reduce the purchase price of goods and services at the point of sale. The processing of cashback offers is undertaken quickly, but not instantly, by automated Mastercard systems, and appears as a credit on your card statement.

The terms and conditions of each offer are specified on the program website. Simply check these terms and conditions on each offer as they have different validity periods.

For cardholder support and enquiries related to Mastercard Traveler Rewards, please contact your bank. They will assist you with:
1. General enquiries and support
2. Transaction-related queries
3. Lost or stolen cards

The following are the basic requirements for a GBTI Credit Card:

• ID/Passport/or Driver’s License
• Proof of address
• TIN
• Passport Size photo
• Job letter addressed to the manager of GBTI
• Two recent pay slips (if self-employed 1 year’s financial statement + copy of previous year Income Tax Return)

Mastercard 3DS,  is a security protocol that adds an extra layer of protection to online card transactions, designed to reduce fraud and enhance security.

In many regions it is required for most online transactions.

Only merchants participating in 3DS.

No. Since 3DS is a security protocol enforced by issuers and regulators; cardholders cannot opt out.

1. Ensure your contact details are updated
2. Contact the bank if issues persist.

The transaction will be declined. You’ll need to retry with correct credentials or contact the bank for assistance.

Yes. 3DS significantly reduces the risk of fraud in card-not-present (CNP) transactions.